CG Insurance announced that its medical insurance business will be “paperless” as of Monday August 16 and that customers “will no longer receive their explanation of benefits through the postal system” and will instead be able to visit the member portal of CG Insurance.
A spokesperson said, “CG’s medical insurance business is going paperless to strengthen communications and support for its medical clients, from group health care members and providers to individually insured clients.
“As of Monday, August 16, client access to medical information will be through the CG Assurance Member Web Portal. Customers will no longer receive their explanation of benefits through the postal system.
“There are multiple, overlapping reasons for taking this step towards full electronic communications,” said Beth Frazier, CG Healthcare COO.
“It’s all about making things more convenient for our customers. They will have 24/7 secure access to their medical information, while the change will boost the company’s efficiency to streamline and facilitate our communications with them.
The company added, “Customers can use the member web portal to view their claim history, open claims, benefit schedule, information requests and their active plans. All that is required for access is their CG certificate number. CG’s shift to paperless communications underscores its continued commitment to environmentally and socially responsible practices.
“We want to do our part in ways, big and small, to achieve greener and more sustainable practices; reducing our carbon footprint and, quite simply, contributing to a better world, ”said Frazier. “It’s about taking action that benefits our customers, employees and the community. “
In addition to its paperless initiative on August 16, CG Insurance will also merge its Healthcare and Property & Casualty online portals to provide customers with a unique and cohesive digital experience. This means that clients with medical and P&C insurance will be able to access both through the CG Membership Web Portal.
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